Common questions and solutions, collected from beta testers' real experiences.
The robot is moving pieces inaccurately and adjacent pieces stick together — what should I do?
The robot loses its way near the H8 corner / top-right corner. Why?
How do I place the extra queens so the robot recognizes them?
Some of my pieces show a '?' instead of an icon. What does that mean?
The robot didn't complete its first move — what should I do?
Can I add a second or third robot to speed up gameplay?
Auto-setup fails to put all pieces back after a game. Why?
After recharging, all pieces are off by ¼ of a square. How do I fix it?
How do I update the robot firmware, and does it actually improve things?
I'm having trouble signing in / Google sign-in fails in the app.
The red charging light never turns off — is the robot actually charging?
I only have my IndieGoGo pledge ID — not a PledgeBox order number. Is that OK?
When will my beta unit arrive?
I pledged for two sets — will I get both for the beta, and can a family member also test?
I pledged for a Modern + Classic combo — can I switch to two Classics (or two Moderns)?
How do I report a bug or send feedback?
What's the best way to help the team during the beta?
Report a bug or send us a message — we read everything.